general questions

Frequently Asked Questions

Can I choose the product for my Care Box?

Yes! We have a 'Create A Custom Care Box' range that allows you to choose from over 250 products to create the perfect gift box for yourself, a loved one or colleague.

Do you include billing information in the delivery?

No, as the majority of our boxes are sent as gifts, we do not include any billing information or pricing within the box.

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If you would like your invoice added to the delivery just let us know through the contact form below.

Where can I add my free personal note?

We want to make every gift personal, so a free personal note is included within every order.

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Your personal message at the shopping cart stage (and don't forget to mention who it is from!)

Is gift wrapping available?

Yes, you can add gift wrapping at the shopping cart stage!

What size is the gift box?

We have various sizes in both our kraft and magnetic gift boxes to ensure it is never too big or too small for the products you choose

Can I make changes to my order?

Of course, we know mistakes can happen! You can make adjustments previous to your order being fulfilled.

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Simply email us at hello@careboxcollection.com or fill in the contact form below, mentioning your order number